We understand that sometimes situations change, and we want to make sure that our users feel confident in their decision to join our chess courses. Below is our refund and returns policy:
1. Refund Eligibility
Refunds are available only under the following conditions:
- Course Unavailability: If you encounter technical issues or problems that prevent you from accessing the course material after purchase, you may be eligible for a full refund. Please contact our support team within 7 days of your purchase if this issue arises.
- Wrong Purchase: If you have purchased the wrong course or package by mistake, you can request a refund within 7 days of purchase, provided that no course content has been accessed.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at help@keep7moving.life.
- Provide your order number, purchase details, and a brief explanation of why you are requesting a refund.
- Our team will review your request and, if eligible, process the refund within 7 business days.
3. Non-Refundable Items
The following purchases are not eligible for a refund:
- Subscription plans or membership fees after the first 7 days of access.
- Digital products (like downloadable resources or individual course modules) once they have been accessed or downloaded.
- Any special promotions or discounted courses that specifically state they are non-refundable.
4. Return of Physical Products (if applicable)
If you purchased any physical items, such as books or merchandise, and wish to return them, please ensure the following:
- Returns must be made within 30 days of receiving the product.
- The product must be in its original condition and packaging.
- Shipping fees for returns are the responsibility of the customer.
To initiate a return, please contact our support team at help@keep7moving.life. Once we approve your return, we will provide instructions for sending the product back.
5. Course Access After Refund
If you are granted a refund for a course, access to the course will be revoked immediately upon processing the refund. We recommend that you review the course content thoroughly before making your decision.
6. Late or Missing Refunds
If you haven’t received your refund after the processing time has passed, please:
- Check your bank account again.
- Contact your payment provider, as it may take some time before your refund is officially posted.
- If you have done all of the above and still have not received your refund, please contact us at help@keep7moving.life.
7. Changes to the Refund Policy
We reserve the right to modify or update this refund and returns policy at any time. Any changes will be posted on this page with an updated date. Please review this policy periodically to stay informed of any updates.
If you need further clarification or have any other questions, feel free to reach out to our customer support team. We’re here to assist you!